FAQs
We're here to answer all of your questions!
Frequently Asked Questions
We understand that inviting a cleaning team into your home is a decision based on trust and clarity. To ensure you have all the information you need, we've compiled a list of professional cleaning service FAQs and answers. Whether you're curious about our cleaning processes, our team, or what to expect during a service, we're here to provide clarity.
Don't see what you're looking for? Give us a call! We're always happy to answer any and all of your questions.
We generally assign one cleaner to your home. You can expect to see the same friendly person each time we clean. We will, however, send a substitute as needed to cover for your regular cleaner.
Payment is due at the time the cleaning is completed. If you pay by credit card, you can expect the payment to be processed the day your cleaning is scheduled.
If you need to cancel a cleaning or reschedule your appointment, please call the office as soon as possible and we will take care of it. Please understand that you may incur up to 50% cancellation fees if your appointment is canceled less than 48 hours prior to your appointment.
We always start recurring services off with a thorough deep cleaning. This gets your home in top-notch condition and ready for us to maintain the level of cleanliness.
This is such an excellent question, and we’re so glad you asked. Our highly-skilled cleaners are eager for your home to be as fresh and clean as possible. We ask that you tidy up your living space and place those random items, including kids' toys, that have been gathering in some piles in their appropriate places. Don’t worry; we often have those piles too.
If you wish for us to change your linens, we ask that you leave a clean set of bedding sheets (fitted, flat, pillow cases) on top of each bed that is to be serviced.
Thank you in advance for helping us ensure you have the best cleaning experience possible!
Cleaning your home should be easy for both you and your pet. Some pets like their own space, so consider placing them somewhere safe. For pets protective of your home, keeping them outside or in a separate area ensures everyone's safety. When you won't be home during our visit, let us know during our first chat. We'll set up a smooth plan to get your home clean.
Our intention at Maids on a Mission is to give you back more time in your day so you can “follow your dream, while we clean!”
With that being said, you are not required to be present during your one-time or recurring cleaning service. Upon establishing cleaning services, we’ll make arrangements for keyless entry into our home.
For those who prefer to be home during the cleaning, no problem, we’re more than happy to work around you as you enjoy relaxation tasks.
If you find you need to change your appointment time, simply give us a call at (210) 988-0288, so we’re able to move our mobile cleaning teams schedule quickly.
We ask for you to give us a 48-hour notice when rescheduling any service.
Yes. A move-in/Out cleaning is the cleaning of an empty house. That said, if you have a few items or pieces of furniture in the home, just let us know and we'll do our best to work around them.
For us to clean out drawers or cabinets, they need to be empty.
At Maids on a Mission, we provide all equipment and green, eco-friendly products that are safe for your family, furry loved ones, and plants.
If you have a product you absolutely love and would like our cleaning crew to use it, please leave it out on the counter. If there are any specific requirements, please leave a small note with your preferences.
We do not clean windows or wash walls. We also will not clean up pet messes of any sort.
Absolutely! At Maids On A Mission, we only hire the best in the business to keep your home in great shape. Each of our employees is background-checked, vetted, and verified prior to their date of hire. We also provide professional training, and are a licensed and bonded company for your protection and peace of mind.
Click here to read what some of our many satisfied customers have to say about our cleaning services!
